Curbside delivery
Delivery to an accessible curbside location outside your property. Moving the chair inside, unpacking, assembly and debris removal are not included unless your order states otherwise.
RELUNAVO CUSTOMER CARE
Pre-orders, delivery & support
Know the payment, delivery timeline and service scope before placing your massage chair order.
What you pay today
Checkout currently collects the full order total. A deposit plan or automatic later balance charge is not active. Review the selected chair, currency, shipping and taxes before completing payment.
Estimated dispatch: 5–7 weeks
Allow an estimated 5–7 weeks after order acceptance before dispatch, followed by approximately 3–10 business days for delivery. These are estimates, not guaranteed dates. Production, international transport, customs and carrier scheduling can affect timing. Keep your order confirmation and use your order number when contacting us for an update.
If shipment is delayed
We will contact you with the revised expected shipment timing. Where consent is required, you may agree to the delay or cancel for a refund. If we cannot fulfill your order, we will cancel it and refund the amount paid. These terms do not limit your applicable consumer rights.
Choose the right delivery scope
The following describes the difference between delivery services. Inside delivery and white-glove service are included only when expressly shown in your order confirmation. Availability, access restrictions and fees depend on your address and the service purchased.
Inside first doorway
Placement just inside the first accessible ground-floor doorway. Room placement, stairs, assembly and packaging removal require an explicit agreement.
White-glove service
May include room placement, unpacking, basic setup and packaging removal. Only the tasks and access conditions listed in the service you purchase are included.
Prepare the route into your home
Check the chair and carton measurements against doorways, halls, lifts and turns. Check clearance with the chair fully reclined. Tell us about stairs, narrow access or appointment restrictions before ordering a delivery upgrade.
Check the chair on arrival
Inspect the packaging and visible condition. Photograph damage, keep the packaging, note issues with the carrier where possible and contact us promptly with your order number and photographs. Do not use a chair that appears unsafe.
Warranty & repairs
Coverage is limited to the written warranty supplied with your chair or any separate service plan purchased. Ask us to confirm the term, covered parts, labor, service location and transport charges if they are not stated on your product page. No extended warranty is included unless it is listed in your order.
For a repair request, send your model, order number, a description of the issue and supporting photos or video. Any chargeable diagnosis, parts, labor or transport must be quoted for your agreement before paid work begins.
Cancellations & returns
Contact us with your order number to request cancellation. If you cancel before shipment, we will refund the order amount paid. After shipment, return arrangements are governed by the return policy and applicable law. Do not send a chair back without return instructions.
Review the return policy for the return window, eligible condition, return destination and any shipping or collection charges before ordering. Contact us if any of these details is missing.
Need an address-specific answer?
Send your preferred chair, US ZIP code, delivery access information and the question you need answered.
Contact customer care