Terms of service
US Terms of Sale and Website Use
Last updated: November 7, 2026
These Terms apply to your use of nuroes.shop and purchases from Nuroes. The seller is Rathje Fashion GmbH, Krausestraße 110, 22049 Hamburg, Germany. By using the website or placing an order, you agree to these Terms, our Shipping Policy, and our Return, Cancellation & Refund Policy.
1. Eligibility and website use
You must provide accurate information and use the website lawfully. You may not interfere with website security, scrape the website in a way that harms its operation, or use the website for fraud or abuse.
2. Product information
We try to keep product descriptions, dimensions, images, prices, availability, and delivery estimates accurate. Minor differences in color, packaging, or appearance may occur. We may correct errors and update product information before accepting an order.
3. Pre-orders
Some products, including massage chairs, may be offered as pre-orders. A pre-order is not an in-stock shipment. The product page and checkout will show an estimated dispatch window and, when available, a latest estimated ship date. If the latest estimated ship date changes, we will notify you and provide the option to continue waiting or receive a full refund.
You may cancel a pre-order before dispatch for a full refund. If a balance payment is requested after the product is ready to ship, the order will not dispatch until that balance is successfully paid.
4. Orders and payment
An order request is not accepted until we confirm it. We may refuse or cancel an order because of a pricing error, inventory limitation, payment problem, delivery limitation, suspected fraud, or other legitimate reason. If we cancel after receiving payment, we will refund the amount paid.
You authorize the payment method used at checkout for the displayed order total, including applicable shipping charges and taxes. We do not store complete payment card details.
5. Shipping and oversized products
Shipping estimates, delivery services, oversized delivery requirements, and customer responsibilities are described in our Shipping Policy. Before ordering a massage chair, you are responsible for checking doorways, stairs, elevators, turns, and the available room space. This requirement does not remove our responsibility for products that are defective, damaged in transit, or incorrectly fulfilled.
6. Returns, refunds, and warranty
Returns, pre-order cancellations, damaged products, defective products, and refund timing are described in our Return, Cancellation & Refund Policy and any product-specific warranty. Nothing in these Terms limits consumer rights that cannot legally be waived.
7. Safety and product use
Read the product instructions and safety warnings before use. Do not use a product in a way that conflicts with its instructions. Product information on this website is not medical advice and is not a promise to diagnose, treat, cure, or prevent a medical condition. Consult a qualified professional if you have questions about whether a product is appropriate for you.
8. Intellectual property
The website, text, product images, logos, graphics, and design are owned by or licensed to Nuroes and may not be copied, republished, or commercially used without written permission.
9. Disclaimers and limitation of liability
To the maximum extent permitted by applicable law, the website and non-essential website content are provided on an as-available basis. We are not liable for indirect or consequential losses to the extent permitted by law. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for fraud, willful misconduct, or applicable consumer guarantees.
10. Governing law
These Terms are governed by applicable law, while preserving any mandatory consumer protections that apply to customers in their state or jurisdiction. Any dispute may be brought in a court that has lawful jurisdiction over the parties and the dispute.
11. Changes and contact
We may update these Terms by posting a revised version on this page. The version in effect when an order is accepted will apply to that order, unless applicable law requires otherwise.
Email: info@nuroes.shop
Additional business contact: business@nuroes.shop
Seller: Rathje Fashion GmbH
Krausestraße 110, 22049 Hamburg, Germany