Shipping policy
US Shipping & Pre-Order Delivery Policy
Last updated: November 7, 2026
This policy applies to Nuroes products shipped to the United States, including oversized massage chairs sold as pre-order items.
1. Pre-order shipping timeline
The estimated dispatch window for a pre-order is 5–7 weeks after the order or reservation is accepted. The product page and checkout will show the current estimated ship date and, where available, the latest estimated ship date.
The estimated window is not a guarantee of a specific delivery day. If we cannot dispatch by the latest estimated ship date, we will notify you and give you the option to continue waiting or receive a full refund. If you continue waiting, we will provide an updated estimate.
2. Final delivery after dispatch
After dispatch, standard delivery normally takes approximately 3–10 business days, depending on the destination, carrier, delivery appointment, and service level selected. Carrier timelines are estimates and may change because of weather, transportation disruption, address issues, or other events outside our reasonable control.
3. Oversized delivery
Massage chairs are large and heavy products. Before ordering, confirm that the product can pass through your entry door, hallways, elevators, stairs, and turns. Product dimensions, packaged dimensions, weight, and the delivery service level will be shown on the product page when available.
Unless the order specifically states otherwise, standard delivery may be curbside or threshold delivery. Room-of-choice, unpacking, assembly, and removal of packaging are available only when expressly included in the selected service. Customers must provide a safe, accessible delivery path.
4. Shipping charges and taxes
Shipping charges, sales tax, and any other checkout charges are shown before payment. We do not add customs charges to a US delivery unless the checkout clearly states otherwise. If a third-party carrier or delivery service requires an appointment, we will use the contact details provided with the order.
5. Tracking and delivery appointments
Tracking or appointment details will be sent to the email address or phone number provided at checkout. Please monitor these notices and respond promptly to carrier appointment requests. Missed appointments or address changes may cause additional carrier charges, which we will disclose before charging whenever reasonably possible.
6. Damage, loss, or delivery problems
Please inspect the package and product when delivered. If the product is damaged, incomplete, incorrect, or missing, contact us as soon as possible at info@nuroes.shop with your order number, photos of the package and shipping label, and a description of the issue. A request to report damage promptly helps us resolve the carrier claim faster and does not limit your legal rights.
We will work with you to repair, replace, or refund a product that is confirmed damaged, lost, defective, or incorrectly fulfilled.
7. Address changes and cancellations
Contact us immediately if you need to change your delivery address or cancel before dispatch. We cannot guarantee changes after an order has entered carrier processing. Pre-order cancellations before dispatch are eligible for a full refund under our Return, Cancellation & Refund Policy.
8. Contact
Email: info@nuroes.shop
Additional business contact: business@nuroes.shop
Seller: Rathje Fashion GmbH
Krausestraße 110, 22049 Hamburg, Germany